Refund Policy

  • There are no refunds for classes missed due to a student’s situation or behavior.
  • If a student cancels and/or is unable to attend a scheduled course or event due to an emergency situation:
    • Their payment will be credited towards another course of their choice.
    • This credit must be applied to a future class occurring within three (3) months of the originally scheduled class date, or they will forfeit their registration fee.

Rescheduling Policy

  • It is the student’s responsibility to notify us by email their need to reschedule a class no later than seven (7) days prior to the scheduled class.
  • After this time, the option to reschedule will be solely up to the discretion of Northpointe Training, LLC.
  • If a student no-shows for a scheduled class:
    • Their registration fee will not be refunded.

Missed Classes

  • In order to receive full credit for a missed class, the student must reschedule the missed class within six (6) months of the originally scheduled class date.
  • If a student reschedules a class and then cancels or no-shows for that class:
    • They will not be allowed to reschedule again.
    • Their registration fee will not be refunded.

Class Fees

  • Due to investments in securing range time, acquiring classroom & range materials, targets, etc., class fees are non-refundable.

Course Completion

  • If a student does not successfully complete a course for reasons other than safety violations or attitude:
    1. They may be invited to attend the next available course date at no additional cost.
    2. This is at the discretion of Northpointe Training, LLC.

Gift Certificates and e-Gift Certificates

  • These are non-refundable but can be transferred to another person.
  • GC’s (both real and virtual) are valid for all training classes and must be used within one (1) year of purchase.

Course Cancellations

  • In the event that a course must be cancelled by the Instructor or Northpointe Training, LLC due to:
    • Extreme weather conditions
    • Instructor illness
    • Any other unforeseen circumstance:
    • We will notify students ASAP and reschedule the class for the next earliest available date.
  • Please note that, barring hazardous weather conditions, course cancellations are extremely rare.